Payment Policy

Welcome to SonChiraiya.com. This Payment Policy outlines the terms governing payments made for purchases on our Website. By placing an order with SonChiraiya, you agree to the payment terms described below. Our objective is to provide customers with a secure, transparent, and reliable payment experience while ensuring compliance with applicable laws and industry standards.

1. Company Information

Legal Entity: Pramam India

Registered Address:
H.N. 621A, Shastri Nagar, Dadabari
Kota, Rajasthan – 324009 India

Email: info.sonchiraiya@gmail.com 

2. Accepted Payment Methods

To provide a convenient shopping experience, SonChiraiya accepts secure online payments through our authorised payment gateway.

Depending on your location and availability, payment options may include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• EMI options (where supported by the payment gateway)
• Other payment methods displayed during checkout

Available payment methods may vary based on your country, bank, or payment provider.

3. Payment Gateway

All online payments are securely processed through CCAvenue.

CCAvenue uses industry-standard security technologies to process payment transactions.

SonChiraiya does not collect or store sensitive payment credentials such as:

• Complete card numbers
• CVV numbers
• ATM PINs
• Internet banking passwords
• UPI PINs

Customers are encouraged to review CCAvenue's privacy and security policies before completing a transaction.

4. Payment Authorization

When placing an order, you authorize SonChiraiya and our payment gateway to charge the selected payment method for:

• Product price
• Applicable taxes
• Shipping charges
• Other charges displayed during checkout

Orders will generally be processed only after successful payment authorization.

If authorization fails, your order may be automatically cancelled or placed on hold until payment is successfully completed.

5. Currency

All prices displayed on SonChiraiya.com are presented in the currency shown on the Website at the time of purchase.

For international customers:

• Currency conversion rates are determined by your card issuer or financial institution.
• Additional foreign transaction fees may apply.
• SonChiraiya is not responsible for exchange rate fluctuations or banking charges.

6. Pricing Accuracy

We make every reasonable effort to ensure that product prices displayed on the Website are accurate.

However, pricing errors may occasionally occur due to:

• Technical issues
• System errors
• Human error
• Third-party integrations

If an incorrect price is identified after an order has been placed, we reserve the right to:

• Cancel the order,
• Contact the customer for confirmation, or
• Offer the option to proceed with the corrected price.

If payment has already been received, an appropriate refund will be processed where applicable.

7. Taxes

Applicable taxes, including Goods and Services Tax (GST), will be charged in accordance with Indian laws where applicable.

For international orders:

• Import duties
• Customs charges
• VAT
• Local taxes

may be collected by customs authorities in the destination country and remain the responsibility of the customer unless otherwise specified.

8. Order Confirmation

After successful payment, customers will typically receive:

• Order confirmation email
• Payment confirmation
• Order summary
• Invoice or payment receipt (where applicable)

If you do not receive confirmation within a reasonable time, please contact us at:

info.sonchiraiya@gmail.com

9. Failed Transactions

A payment may fail due to several reasons, including:

• Insufficient account balance
• Incorrect payment details
• Bank authorization failure
• Payment gateway interruption
• Network issues
• Security verification failure

If your payment fails:

• No amount should be deducted permanently unless confirmed by your bank.
• You may retry the payment using the same or a different payment method.
• If an amount has been debited but the order is not confirmed, the amount is generally reversed by the bank or payment gateway within their standard processing timelines.

Customers are encouraged to contact their bank if a reversal is delayed.

10. Secure Transactions

SonChiraiya is committed to maintaining a secure online shopping environment.

To protect customer information, we implement appropriate technical and organisational security measures.

Customers are also encouraged to:

• Keep payment credentials confidential.
• Avoid making payments over unsecured public Wi-Fi networks.
• Verify that the Website address begins with "https://" before entering payment information.
• Never share OTPs, passwords, or UPI PINs with anyone.

11. Fraud Prevention

To safeguard customers and prevent fraudulent transactions, SonChiraiya reserves the right to:

• Verify customer identity.
• Request additional information.
• Cancel suspicious orders.
• Restrict transactions that appear fraudulent.
• Report fraudulent activities to relevant authorities where required.

These measures help protect both customers and the integrity of our payment systems.

12. Refunds

Approved refunds are generally processed to the original payment method used during purchase.

Refund processing timelines may vary depending on:

• CCAvenue processing
• Banking institutions
• Card issuers
• International payment networks

Typically, approved refunds are processed within 5–10 business days, although actual credit timelines may vary.

Further details regarding refund eligibility can be found in our Return & Refund Policy.

13. Chargebacks

If a customer believes a payment has been processed incorrectly, we encourage them to contact us before initiating a chargeback with their bank or card issuer.

Unnecessary chargebacks may delay dispute resolution and could result in temporary suspension of customer accounts while the matter is investigated.

SonChiraiya reserves the right to contest fraudulent or invalid chargeback claims with supporting documentation.

15. Invoice and Billing Information

Customers are responsible for providing accurate billing information during checkout.

Invoices will generally include:

• Customer details
• Order number
• Product details
• Taxes (where applicable)
• Total amount paid

Incorrect billing information may delay payment verification or invoice generation.

16. Customer Responsibilities

Customers agree to:

• Provide accurate payment information.
• Use payment methods they are legally authorised to use.
• Ensure sufficient funds are available before placing an order.
• Comply with applicable banking regulations.
• Notify their bank immediately if unauthorized transactions are suspected.

17. Limitation of Liability

SonChiraiya shall not be responsible for payment failures, delays, or interruptions arising from:

• Banking network outages
• Payment gateway maintenance
• Internet disruptions
• Customer device issues
• Force majeure events
• Incorrect payment details provided by the customer

Our liability shall remain subject to applicable consumer protection laws.

18. Changes to this Payment Policy

We reserve the right to update this Payment Policy from time to time to reflect changes in:

• Payment methods
• Banking regulations
• Legal requirements
• Business operations
• Security standards

The revised version will be published on this page with an updated Effective Date.

Continued use of SonChiraiya.com after publication of changes constitutes acceptance of the revised Payment Policy.

19. Contact Us

If you have questions regarding payments, billing, invoices, refunds, or transaction security, please contact us:

Pramam India

H.N. 621A, Shastri Nagar, Dadabari

Kota, Rajasthan – 324009

India

Email: info.sonchiraiya@gmail.com

Phone: +91 88549 67379

We are committed to assisting customers with payment-related queries and ensuring a secure and seamless shopping experience.