Delivery & Shipping
For both domestic and international shipping, estimated delivery dates are determined largely by availability of clothing items. To avail expedited shipping on items that are in stock, call or WhatsApp at +91 973 948 2888 or email us at sonchiraiya.in@gmail.com.
Out of stock items can be made-to-order but handweaving them may take anywhere between 2-6 months. If you wish to order an item that is currently out of stock, please factor in its weaving duration before placing your order. For more information on this, call or WhatsApp at +91 973 948 2888 or email us at sonchiraiya.in@gmail.com.
SónChiraiya is dedicated to delivering your order in superior quality packaging within the stipulated delivery time. We ship orders every day with the exception of Sundays and Public Holidays. We ship only via reputable courier services to guarantee that your order arrives at your doorstep quickly and in great condition.
Domestic shipping to most parts of India usually takes approximately 3-5 business days. Shipping and delivery charges are clearly stated and added to your order’s grand total at Checkout. Additionally, if applicable, our transportation partner/courier service will levy a ‘remote area surcharge’ for deliveries to some remote areas of India. This surcharge will also be clearly stated and added to your order’s grand total at Checkout.
Based on your location, international shipping may take approximately 5-10 business days. Shipping and delivery charges are clearly listed and added to your order’s grand total at Checkout. If applicable in the destination country, customers may have to pay an import customs duty levied on handloom items procured from India. Import duties or any other additional taxes that may apply, are solely the responsibility of the customer.
Multiple items belonging to a single order are typically shipped in one box. If you would like to receive each item of your order in its individual box, an additional fee will be payable.
Delivery dates are estimates and must be treated as such because despite our due diligence, delays in shipping may occur due to factors not in our control. However, we will notify you as and when new information becomes available.
If there seems to be an issue with the item(s) you have received, please email us at sonchiraiya.in@gmail.com.
International returns
When returning packages from abroad, customers are responsible for shipping their packages to India. In addition, they are required to pay any taxes and duties levied on international shipping. Packages with missing contents or items not in their original condition, will not be accepted.